Can we use "teledoc" services?
Yes, “teledoc” services are covered under our plan.

Bypass inconvenient and costly visits to the emergency room and urgent care by using Cleveland Clinic Express Care On-line for benign issues such as and not limited to a sinus infection, allergies, earache, minor trauma (laceration or burn), should pain, bronchitis, urinary tract infection, cough/cold, or pink eye. The cost is only $49. This feature can be accessed 24/7 -- even while out of town. Doctors (in most states, including Ohio) are able to write prescriptions, if necessary.

• Adults and Children 6 years old and up
• Patients 17 years and under must be accompanied by a parent/guardian during the visit

***If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone or other serious problems, please go to the nearest emergency department or 911.

Get started:
Mobile devices: Download the Express Care Online app from either the "App Store" or "Google play".

Laptop or Desktop users: Go to Get started by using the "See a Provider Now" button and enter your information on the Express Care Online website.
Express Care Website

Show All Answers

1. What is our medical insurance carrier name, group number and contact information?
2. What is our dental carrier name, group number and contact information?
3. What is our vision carrier name, group number and contact information?
4. Where can I find covered services under our medical insurance and dental/vision insurance?
5. How long is my child covered under our insurance?
6. What is our medical insurance deductible
7. Do we have a copay on our medical insurance?
8. Can you explain our HRA?
9. Can you explain our HSA?
10. Does the city provide life insurance to employees?
11. What is an Employee Assistance Program?
12. What should I do if I am injured on the job?
13. Do we have a home delivery option for prescription drugs?
14. How can I find an in-network doctor or facility?
15. How can I compare costs of doctors and facilities?
16. How can I obtain an additional id card?
17. Can we use "teledoc" services?
18. What additional programs are available through our medical plan?
19. Does the city offer any Deferred Compensation programs?
20. Does the city offer any Supplemental Benefits?
21. How do I access my voicemail remotely?
22. How do I access my email remotely?
23. What is the difference between a deductible, copay, coinsurance and out of pocket maximum?
24. How can I track my medical, dental and vision claims and their payments?
25. How can I reduce my healthcare costs?